Shipping Policy

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

• Fast Dispatch: All orders are processed and shipped the next business day (Monday through Friday, excluding standard postal holidays).
• Orders placed on Friday after business hours, Saturday, or Sunday will ship out on the following Monday.
• You will receive a shipment confirmation email containing your tracking number once your order has been dispatched.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and selected shipping method.

• Standard Shipping: Typically arrives within 3 to 5 business days after dispatch.
• Expedited Shipping: Typically arrives within 1 to 3 business days after dispatch.

(Please note: Delivery delays can occasionally occur due to weather, carrier delays, or peak holiday seasons, which are outside of our control once the package is with the postal service.)

Order Tracking

Once your order ships, you will receive an automated email with your tracking information. Please allow up to 24 hours for the carrier to update the status of your shipment.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer. If you notice an error in your address, please contact us immediately before your order ships the next business day.

Lost, Damaged, or Stolen Packages

If your package arrives damaged, or if tracking shows your package was delivered but you have not received it, please contact us at KushiteEquinoxGroupLLC@GMail.com with your order number so we can help resolve the issue with the carrier.

Questions?

If you have any questions about your order or our shipping process, feel free to reach out to us at KushiteEquinoxGroupLLC@GMail.com.